OVERVIEW

Welcome to the Gentleash online store. These Terms of Service (“Terms”) govern your use of our website, services, and products (collectively, the “Services”). The term “we” or “our” refers to Gentleash Oy. Our store operates on Shopify’s technology, which enables us to provide our Services to you.

By accessing or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are of legal age in your country or region and that you allow any minor dependents to use the Services on your devices. You may be asked to provide personal details such as your email address, billing, shipping, and payment information. You represent that all provided information is accurate and up-to-date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to others.

SECTION 2 – OUR PRODUCTS

We aim to present accurate product and service information. However, colors and appearances may vary due to your device or settings. We do not guarantee that the appearance or quality of products will meet your expectations.

Product descriptions may change at any time. We reserve the right to discontinue any product or limit the availability of products to any individual or region.

SECTION 3 – ORDERS

By placing an order, you are offering to purchase a product or service. We may accept or reject your order at our discretion. An order is only confirmed when we have accepted it and received your payment. Review your order carefully—cancellation may not be possible once an order is confirmed.

All returns and exchanges must follow our [Return Policy].
You agree that your purchases are for personal or household use only—not for resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without notice. You will be charged the price shown at checkout and confirmed via email. Unless otherwise stated, prices exclude taxes, shipping, customs, and duties.

You agree to provide current, accurate billing and account information and to promptly update any changes, including your email and payment details.
You confirm that you have the right to use any provided payment method and that all charges will be honored.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other external factors. Ownership and risk transfer to you once we hand over the products to the shipping provider.

SECTION 6 – INTELLECTUAL PROPERTY

All content in our Services—text, images, graphics, videos, designs—is owned by Gentleash Oy, its partners, or licensors, and protected by intellectual property laws.

These Terms grant you a limited, non-commercial license to use the Services. You may not reproduce, distribute, modify, or reuse any part of the Services without prior written permission.

Trademarks, logos, and slogans used by Gentleash and Shopify are protected and may not be used without authorization.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools we do not control. Such tools are provided “as is” and “as available” without warranties. Use them at your own risk and discretion. Any future tools or features are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party sites or embedded tools. We are not responsible for their content, practices, or accuracy. Use these at your own risk and direct all complaints or inquiries to the third party involved.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

We use Shopify to operate our store, but all purchases you make are directly with Gentleash Oy. Shopify is not responsible for any injury, loss, or damage related to your transactions with us. You expressly release Shopify from all liability related to your purchases and transactions.

SECTION 10 – PRIVACY POLICY

All personal data collected via our Services is governed by our [Privacy Policy], and certain data may also be subject to Shopify’s Privacy Policy. By using our Services, you agree to these policies. Your information may be transferred to and processed in other countries.

SECTION 11 – FEEDBACK

If you send us feedback, ideas, suggestions, or reviews (“Feedback”), you grant us a worldwide, royalty-free, perpetual license to use and publish it for any purpose.

You confirm that you own or have rights to the Feedback and that it does not infringe any third-party rights. You are solely responsible for the content and legality of your Feedback.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or omissions and to cancel orders if any information is inaccurate—even after an order is submitted.

SECTION 13 – PROHIBITED USES

You may only use our Services for lawful purposes. You may not:

Violate any law or regulation

Infringe on intellectual property

Harass, abuse, or defame others

Submit false or misleading information

Spread malware or spam

Use our content for commercial purposes

Attempt to gain unauthorized access or interfere with security

We may suspend or terminate your account for violating these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time. Sections such as Intellectual Property, Feedback, Limitation of Liability, and Governing Law will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Unless stated otherwise, the Services and all products are provided “as is” and “as available” without any warranties. We do not guarantee uninterrupted, error-free use. Some jurisdictions may not allow such disclaimers.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Gentleash Oy and its partners are not liable for indirect or consequential damages, including loss of data or profits, related to your use of the Services or products—even if advised of the possibility.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Gentleash Oy, Shopify, and their affiliates from any claims or damages resulting from your violation of these Terms or applicable laws.

SECTION 18 – SEVERABILITY

If any part of these Terms is found unenforceable, the rest will remain in full force.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

Failure to enforce any right does not mean waiver. These Terms, along with any policies posted on our site, constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not transfer these Terms without our written consent. We may assign our rights and obligations without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Gentleash Oy’s headquarters is located. You consent to the personal jurisdiction of those courts.

SECTION 22 – HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

You can review the latest version of these Terms at any time on this page. We reserve the right to update or modify them at our discretion. Continued use of the Services constitutes acceptance of the changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service can be sent to:

Gentleash Oy
Koroiskyläntie 231 A
95365 Maula, Finland
Business ID: 3146878-1
contact@gentleash.com